TekBilling Return Policy

At TekBilling, we strive to provide the highest quality services and products to our customers. However, we understand that there may be times when you need to return a product or service. This Return Policy outlines the terms and conditions for returns and refunds. By using our services and purchasing our products, you agree to the terms set forth in this policy.

Products Eligible for Return

1. Physical Products

   • Defective or Damaged Items: If you receive a defective or damaged product, you are eligible for a replacement or a full refund. Please contact us within 30 days of receiving the product to initiate the return process.
   • Incorrect Items: If you receive an incorrect product, we will arrange for a return and send you the correct item promptly.

2. Digital Products

   • Non-Functional Software: If a digital product or software you purchased from us is non-functional or not as described, you may request a replacement or a refund within 14 days of purchase.
   • Download Issues: If you experience issues downloading or accessing digital products, please contact our support team for assistance.

3. Services

   • Service Dissatisfaction: If you are not satisfied with a service provided by TekBilling, please contact us within 30 days of the service completion. We will work with you to address your concerns and, if necessary, provide a partial or full refund based on the circumstances.

Return Process

1. Contact Customer Support

   • Reach out to our customer support team at tekbilling1@gmail.com to initiate the return process. Provide your order number, details of the product or service, and the reason for the return.

2. Return Authorization

   • Our customer support team will review your request and provide you with a Return Merchandise Authorization (RMA) number if your return is approved. Please do not return any products without an RMA number.

3. Return Shipping

   • For physical products, package the item securely and include the RMA number. You are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure safe delivery.

4. Refund Processing

   • Once we receive the returned item and verify its condition, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase.

Refund Policy

1. Refund Eligibility

   • Refunds are issued for products and services that meet the return criteria outlined above. Digital products must be non-functional or not as described to qualify for a refund.

2. Partial Refunds

   • In certain cases, partial refunds may be issued if the product has been used or the service has been partially completed. Our customer support team will determine the appropriate amount based on the circumstances.

3. Non-Refundable Items

   • Some items may not be eligible for a refund, including customized products, special orders, and services that have been fully rendered. These items will be clearly marked as non-refundable at the time of purchase.

Exchanges

1. Product Exchanges

   • If you wish to exchange a product for a different size, color, or model, please contact our customer support team. Exchanges are subject to product availability and must be requested within 30 days of the original purchase.

2. Service Adjustments

   • If you are unsatisfied with a service and prefer an adjustment rather than a refund, please contact us to discuss your concerns. We will work with you to make necessary adjustments to meet your expectations.

Contact Us

If you have any questions or concerns about our Return Policy, please contact us:

TekBilling Email: tekbilling1@gmail.com

Thank you for choosing TekBilling. We are committed to your satisfaction and will do our best to resolve any issues you may encounter.